Refund policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unopened, unused and in its original packaging. You'll also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at sales@eletewater.co.uk.

Returns should be sent to:

elete™ Electrolytes
16 Riverview
Station Road
Forest Row
RH18 5FS

The cost of returning an item is the responsibility of the customer, unless the return is due to an error on our part.

If you exercise your legal right to cancel your order within 14 days of receiving your goods, we will refund the cost of the returned product(s), together with any standard delivery charges paid when placing your order.

If you selected a delivery service that was more expensive than our standard delivery option, we will refund the cost of standard delivery only.

Where the return is due to an error on our part, for example, if the item is faulty, damaged, incorrect, not as described, or we have requested that it be returned, we will also reimburse the reasonable cost of returning the item.

If you have any questions about returning an item, please contact us at sales@eletewater.co.uk.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, incorrect or not as described, please contact us immediately so we can assess the issue and resolve it as quickly as possible.

Exchanges

The quickest way to receive a replacement item is to return your original purchase. Once your return has been accepted and processed, you can place a new order for the item you require.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and credit the funds to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@eletewater.co.uk.

Your Statutory Rights

Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

For full terms and conditions please click here